Shipping policy
At Damilife, we prioritize fast, safe, and transparent worldwide shipping for all our premium New Zealand seafood products. Below is our detailed shipping policy to help you understand our order processing, delivery timeline, fees, and after-sales terms.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To guarantee the maximum freshness of our seafood goods, we arrange packaging and shipment promptly and avoid unnecessary delays, ensuring your order leaves our warehouse in the shortest possible time.
2. International Shipping & Delivery Time
We offer reliable international shipping to most countries and regions worldwide. Our standard international delivery generally takes 7–14 business days, depending on destination, local logistics efficiency, and peak shipping seasons.
For customers who need faster delivery, an expedited rush shipping option is available at checkout for quicker transit.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed at checkout before you complete payment. There are no hidden fees or additional charges, ensuring a fully transparent shopping experience.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or clearance fees set by your local customs authority. These additional charges are the recipient’s responsibility.
Customs policies vary widely by country. We recommend that you check your local import regulations and relevant charges before placing your order to avoid unexpected costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we adopt professional, food-safe, shockproof, and insulated packaging materials to keep products fresh, frozen, and well-protected during international transit. Our rigorous packaging standards effectively reduce the risk of damage, leakage, or spoilage during delivery.
For high-value orders, we provide an optional shipping insurance service at checkout, giving you extra security and peace of mind for your purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and goods upon delivery. If you receive damaged, leaked, or severely deformed packaging, please take clear photos, refuse signature for the package, and contact our support team immediately.
If you find any product quality issues, defects, or inconsistencies after signing for your order, please contact us within 48 hours of delivery with valid photo or video evidence. Our team will verify your case quickly and arrange a reasonable solution, including refund, replacement, or other applicable after-sales services.
7. Customer Service & Shipping Assistance
If you have any questions regarding order processing, shipping status, delivery delays, customs clearance, or after-sales issues, our professional customer support team is always ready to help. Feel free to contact us anytime for fast and detailed assistance.
Thank you for shopping with Damilife!
We continuously optimize our logistics and packaging standards to deliver fresher New Zealand seafood and a safer, more reliable shopping experience for every customer.